The delivery times below are estimates. Delays may occur due to weather, public holidays, carrier disruptions, customs processing, or other circumstances outside our control. Delivery to remote areas may take longer.
Estimated Delivery Times
United States
Processing time: 1–3 business days
Shipping time: 3–6 business days
These estimates apply to the 48 contiguous states.
Hawaii and Alaska: Estimated delivery time is approximately 2–3 weeks.
APO/FPO/DPO addresses: Estimated delivery time is approximately 4 weeks.
Germany
Processing time: 1–3 business days
Shipping time: 3–5 business days
Australia
Processing time: 1–3 business days
Shipping time: 2–6 business days
France
Processing time: 1–3 business days
Shipping time: 2–3 business days
United Kingdom
Processing time: 1–3 business days
Shipping time: 2–3 business days
Canada
Processing time: 1–3 business days
Shipping time: 5–8 business days
Spain
Processing time: 1–3 business days
Shipping time: 5–7 business days
Italy
Processing time: 1–3 business days
Shipping time: 5–7 business days
Other Countries
Processing time: 1–3 business days
Shipping time: 5–10 business days
You will receive a shipping confirmation email once your order has been shipped.
Please Note
Shipping time does not include order processing time. Most orders are processed within 1–3 business days.
Shipping costs vary depending on the product weight, destination, delivery method and fulfillment location. The exact shipping cost is shown at checkout.
We accept returns within 60 days of delivery. If you are not satisfied with your purchase, please contact us within 60 days of receiving your order.
Return Requirements
Items must be returned in their original condition, without damage or signs of excessive use, with original packaging where applicable.
We cannot accept items that are damaged, altered, or show signs of excessive use.
How to Request a Return
Please email us at support@casebus.com before returning your item.
Include:
Your order number
A brief description of the issue or reason for return
Photos of the item and package if there is a product or delivery issue
Tracking information when your return has been shipped
We respond to return requests within 24 hours.
Refunds and Replacements
If the issue is on our side, such as a defective, incorrect or missing item, we will offer a refund or replacement as appropriate.
Once we receive and inspect your return, we will process your refund or replacement. Most refunds and replacements are processed within 5 business days of receiving the returned package.
Refunds are issued to the original payment method. If you request a replacement, the replacement item will be shipped after your return has been processed.
Additional Information
Please contact us before sending any item back. Returns sent without contacting us first may not be processed correctly.
Depending on your bank or card issuer, it may take additional time for a refund to appear on your account.
For returns that are not related to a product defect, incorrect item, or other issue caused by us, customers are responsible for return shipping costs.
This return policy applies to purchases made directly by end customers through Casebus.com. It does not apply to purchases made for resale or through third-party marketplaces or other sales channels.
For any questions about shipping or returns, please contact us at support@casebus.com.
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